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Frequently Asked Questions
What types of products do you sell?
We specialize in smartphones, accessories, and gadgets, including tablets, smartwatches, and more from leading global brands.
How long will delivery take?
Our delivery time is less than a day provided that you provide a clear and secure location of where you want us to deliver your product.
Do you sell genuine products?
Yes, all our products are 100% original and come with manufacturer warranties where applicable.
What payment methods do you accept?
We accept mobile money, bank, and cash on delivery.
Do you offer delivery services?
Yes, we deliver across Uganda. Delivery times and costs vary depending on your location.
Can I track my order?
Yes, once your order is confirmed, we’ll send you a tracking number to monitor your delivery status.
What is your return policy?
We accept returns within 7 days of delivery, provided the product is unused, in its original packaging, and meets our return policy conditions.
Do your products come with warranties?
Yes, most of our products come with manufacturer warranties. The warranty period varies by product.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, contact us within 48 hours of delivery for assistance with a replacement or refund.
Do you offer repairs or servicing?
Currently, we don’t provide repair services, but we can assist you in claiming warranties with the manufacturer if applicable.
Can I cancel my order?
Orders can be canceled before they are shipped. Contact us immediately if you need to cancel.
How do I contact you?
You can reach us via:
- Phone:
- +256 783 447303
- +256 703 435813
- Email: musabaguma@gmail.com
Are discounts or promotions available?
Yes, we regularly run discounts and promotions. Follow us on social media to stay updated.
Do you sell accessories like chargers and phone cases?
Yes, we stock a wide range of accessories, including chargers, phone cases, earphones, and more.
Is there a physical store I can visit?
Yes, we have a physical store located at New Pioneer Mall PA40, Kampala, Uganda. Visit us for a more personalized shopping experience.
Get In Touch
Have questions about your order, or a general enquiry
Free shipping on orders over a certain amount
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